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Customer Service

City HallPlease call us so we can help you through the process!



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Hours of Operations:

Monday-Friday 8:00 am to 5:00 pm

Closed National Holidays



Nogales City Hall

777 North Grand Avenue

Nogales, AZ 85621


Business Forms

Business License Application (PDF)

Business License Renewal Form (PDF)

How to apply for a business license (PDF)

Sales Tax Rates (PDF)

Business License Classification & Fees (PDF)

Open Your Business in Nogales Brochure


Important Tax Code Announcements and Documents

City Of Nogales Sales Tax Code (PDF)


Important Financial Disclosures & Payment Information




Paying With a Check

When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. 


Insufficient Funds Charge

Providing a check with insufficient funds will result in a $25 additional fee.


Past Due Water, Sewer, Garbage Bills
The due date printed on your statement is for the current billing. If there is a "Past Due Amount" it must be paid immediately. Otherwise your service will be interrupted or your account will be sent to collections.


Timing of Payments
All payments processed up to 9:00PM will be posted the following business day. If you are making a payment for an anticipated water shut-off, please call the Water Department during business hours of 8:00 am to 5:00 pm at (520) 287-6571 to confirm your payment, otherwise your service could be subject to interruption.


Business License Renewal Payments
Your Business License Renewal can be renewed online. To pay your license renewal, please have your credit card and business license number information available. Your license number is required to pay online. If you do not have your license number, please contact The Revenue Department at (520) 287-6571.

If you are paying your renewal after the due date, or if your account is delinquent please be aware that penalties and interest may have been added to your account, which may not show on this screen.  If an incomplete payment is made, due to being delinquent, or paid after the due date, your license will not be printed, and your business will be operating without a license.


Sales Tax Return Payments
Effective January 1, 2017 as required by law, the Arizona Department of Revenue is the central point for licenses and reporting of Transaction Privilege Tax (TPT).  The City of Nogales will no longer be accepting tax returns after this date. The Arizona Department of Revenue strongly encourages all businesses to register and file their transactions privilege taxes using When filing your return with the Department of Revenue you will be required to use the location number NO.


A partir del 1ero de Enero del 2017, es requerido por ley que el Departamento de Ingresos de Arizona sea el lugar central para la declaración de Impuestos sobre las Ventas.  El Ayuntamiento de Nogales no aceptará ninguna Declaración de Impuestos a partir de la fecha mencionada. El Departamento de Ingresos de Arizona require a todas las empresas que lo hagan a través de la página de internet Al presentar su declaración con el Departamento de Ingresos, se le pedirá que use el número de ubicación NO.


Utility Bill Payments (Water, Sewer, Garbage)
To pay your bill on-line, you will need your utility account number. You can find your account number printed on your statement.  If you do not have your account number please contact the Water Department at (520) 287-6571.

The due date for your bill is printed on your statement. Should you receive a Final Notice, and payment has already been made, or If you are unable to pay by the due date noted on your bill, and would like to make payment arrangements, please contact the Water Department at (520) 287-6571, Monday through Friday from 8:00 AM to 5:00 PM. Failure to pay your bill by the due date printed on your statement, will result in termination/suspension of services.


Ambulance Payments
The City of Nogales, can also receive your Ambulance Bill Payment.  In order to receive your payment via this method, please have your credit card number, Patient Number, Call Number, Patient's Name and the Date of Service available.  This information is required; otherwise we will not be able to process your payment.  If you do not have this information, or if you received a Delinquent Notice, and would like to make payment arrangements, please contact Fry-Fire at (520) 378-3276, failure to do so may result in sending your information to a collection agency.


Payments can also be made in the following ways:

  • By Mail to: City of Nogales, 777 North Grand Avenue. Nogales AZ 85621.
  • In Person at: The City of Nogales, City Hall Building, 777 North Grand Avenue. Nogales AZ 85621.
  • Payment by Phone to:  Telephone number (520) 287-6571 using a debit/credit card.